Complaints procedure
If you have any questions or a complaint that cannot be resolved by the Records Manager you may make a formal complaint using the following procedure:
- Write to the Pro-Director: Strategy and Organisation setting out your concerns, and requesting a resolution of the problem. He will review the position and reply to you within 20 working days if possible.
- If the Pro-Director: Strategy and Organisation is not able to resolve your complaint to your satisfaction, or if you do not hear from him within 20 working days, you should contact the Institute Director
- If you are not satisfied by the Institute Director's response you may contact the Information Commissioner